Recent job: How we repaired a Sage machine in 15 minutes
Yesterday our engineers faced a situation when they had to perform a Sage coffee machine repair within 15 minutes. This job was not scheduled, our engineers visited an office of our client to perform an air conditioning repair, however when they were about to finish a manger from another floor reached our engineers and said that they are having a huge emergency with a Sage coffee machine.
The problem was huge as they were running an important meeting with 9 guests. Some of them asked for some coffee, but when one of the staff members started making it the machine started making a loud noise and simply stopped operating!
How we made that Sage working
Our engineers were told that we have to say if they can repair it very fast then they are ready to wait, if it takes time or needs a serious repair process, then they will go outside for some coffee from a café.
The assessment took about 6-7 minutes, then they found that the grinding system had a coffee bean stuck and luckily it was easy to take it out without a need for the full part being replaced. They the machine was restarted and was ready to make good and hot coffee. Even the engineers had some later.
Conclusion
Our conclusion will be very short – always have an extra coffee machine on the side, especially if you run a big business!
Otherwise, give us a call and we will help you asap!