How to get the best time for an engineering service
Engineering service is something that most of our clients do not plan and indeed it is something that you cannot foresee. About 65% of our clients call us in the emergency situations, such situations can happen on any day at any time. The emergency cases make service more expensive and inconvenient to resolve. Based on the cost and the inconvenience we decided to create this article to explain the difference between the call out types and what options our customers get.
Regular call outs
This is the main call out approach that can be chosen. Imagine that you have an oven that has something faulty or looks like it is going to break down soon and you decide to find an engineer in advance. This is the case when you will be offered a regular call out price and the time slot that is very likely will meet your availability.
Such cases are good for us as we can leverage the pressure and it is good for you because you will pay the regular call out price plus meet us at the best time you can. However, such cases happen not that often.
If emergency
If you have faced an emergency situation, like you are running a small restaurant and have a party booked for the Friday evening and your oven stops working on Thursday. The emergency as it is. Well, in that giving a call to us you will expect an engineer to come as soon as possible, but we may have a few emergencies on that day already and some spots require more than one engineer, therefore even your case may require you to wait us to visit you after 10 pm if you need your oven to be repaired before Friday. Moreover, such case will cost you almost twice more rather than the regular call out.
It is very logical that you may think that how it can be solved then? Because it is not easy to predict the breakage of any appliance, unless it is a small sign at first.
Solution that our engineering company can offer
At LE Company we know how important it is having all the appliances working in a good condition and we also know how important it is to save money by reducing the costs. Therefore, we always strongly suggest having regular maintenance service, which will:
- Maintain the appliances in a good condition
- Predict and prevent the emergency cases
- Save you money
You can rely on our engineering company in London. We know how to make things working.