Sometimes we receive calls from people, who want us to come to them in a few hours, as there is an emergency in their restaurant and they have a lot of bookings in the evening. Our engineers visit them, diagnose the appliance and suggest that some parts, have to be change, however we can make it working for a week or two until we receive the new spare parts to change.
Absolutely all administrators agree and tell us to go ahead. We save “their bookings” – they pay us money, so both sides are happy. On the next day, when our office contacts the same restaurant and tries to complete the agreement on the parts changing service, many administrators say something like: “Thank you guys for your great service, but as the fridge (or something) works fine now, we decided to postpone the repairing”. In most of the cases, our dialogue is coming to an end, as the administrator says that he is now very busy and is not ready to discuss anything else.
You may ask: “Alright, what is the problem?”, as they are happy with their fridge and we have received our money for the first service. The problem is that we know that 85% of them will call us back soon (as they always do), and will again request the same service in the same situation, however, there will be only one way of fixing the appliance – changing the parts.
It means that the restaurant will have to wait 1 to 2 weeks until we receive all the necessary parts, as sometimes we run out of them very quickly.
Therefore, YOU have to always think ahead. We think ahead – do the same!
LE Company team
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