We are happy to announce the fact that we have almost finished our preparation for the changes, which we mentioned in our previous post our website, so they will be applied very soon. The changes are aimed to improve your user experience and make your spent time on our website extremely efficient.
Especially for that we will create separated sections for Repair and Installation services, which will help you to find the needed information without any problem.
LE Company team
Recently we started asking our clients about their experience on our website, we always try to do the same after some period of time. This time the answers were literally 50/50.
One half of the responders said that they have no issues when they brows www.lecompany.co.uk and the second half noticed some of the points, which they would be happy to see improved.
The majority noticed that they would be happy to have more information about the service we provide and see it separated. For example, if they search for fridge repair resource, they do not want to see it both with fridge installation information as that makes it more confusing and complicated.
As we said before, our clients is the same as our family, we always try to make sure that they feel absolutely comfortable and important to us. Therefore, we are happy to announce that fact that in a month our website will have a new Design in our service sector. It will be:
Thank you for reading our new post. LE Company team.
Sometimes we receive calls from people, who want us to come to them in a few hours, as there is an emergency in their restaurant and they have a lot of bookings in the evening. Our engineers visit them, diagnose the appliance and suggest that some parts, have to be change, however we can make it working for a week or two until we receive the new spare parts to change.
Absolutely all administrators agree and tell us to go ahead. We save “their bookings” – they pay us money, so both sides are happy. On the next day, when our office contacts the same restaurant and tries to complete the agreement on the parts changing service, many administrators say something like: “Thank you guys for your great service, but as the fridge (or something) works fine now, we decided to postpone the repairing”. In most of the cases, our dialogue is coming to an end, as the administrator says that he is now very busy and is not ready to discuss anything else.
You may ask: “Alright, what is the problem?”, as they are happy with their fridge and we have received our money for the first service. The problem is that we know that 85% of them will call us back soon (as they always do), and will again request the same service in the same situation, however, there will be only one way of fixing the appliance – changing the parts.
It means that the restaurant will have to wait 1 to 2 weeks until we receive all the necessary parts, as sometimes we run out of them very quickly.
Therefore, YOU have to always think ahead. We think ahead – do the same!
As you may already know, we have a huge experience working with La Cornue equipment and we do not plan to stop. Why? Because we are passioned about it and our engineers like to spend time with it. Below, you can see one of our last works, this La Cornue oven was repaired and refurbished. Looks amazing, isn't it? But do you know how old is it? No, it is not 5 years old. No, not 10 and not even 15, it is 28 years old, however you will never say that because it works and looks as absolutely new one!
Therefore, we suggest you to not be afraid of giving us a call, asking for refurbishment service of your equipment. We are always happy to help you!
LE Company team